September 25, 2022

At Kolo Express, we pride ourselves as being Africa’s leading marketplace and ecommerce logistics platform. Kolo express gives you access to top-notch logistics solutions for your ecommerce business. Apart from handling the pick-up and delivery of your products, we also provide a safe platform for you to sell and buy all sorts of items. We offer customized ecommerce logistics services that will align with your specific needs.

We believe the success of any ecommerce business depends on platform where the goods are listed as well as the ecommerce delivery partners used. Here at Kolo Express, we guarantee a secured platform (where people can buy and sell) and timely and safe pick-ups and deliveries that will ensure that you are satisfied.

We are recruiting to fill the position below:

 

Job Title: Receptionist

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

  • We are looking for a friendly and welcoming Receptionist to join our growing company at KoloExpress. KoloExpress is an ecommerce and logistics company.
  • You will greet clients and visitors when they arrive at the office and determine their reason for their visit.
  • Other job duties include answering phones and emails, entering information into our database, organizing files, and making copies. We prefer candidates who have some experience in an administrative role.

Duties and Responsibilities

  • Answer phone inquiries and provide basic company information
  • Perform clerical duties, take memos, maintain files, and organize documents
  • Oversee mail deliveries, packages, and couriers
  • Purchase, track, and invoice office supplies for each department
  • Set up, break down, organize, and maintain conference rooms, training rooms, and meeting rooms
  • Monitor front desk and comply with all security procedures for visitors
  • Assist in planning company events, meetings, luncheons, and employee team building activities
  • Make travel arrangements for staff
ALSO READ  Graduate Trainee at Leadway Training And Technology Institute (LTTI) 

Requirements and Qualifications

  • Candidates should possess OND with 3-5 years experience
  • Prior administrative or clerical experience preferred
  • Excellent time management and communication skills
  • Willingness to learn and to grow with the company
  • Must be resident in Ibadan
  • Computer literate (proficiency with Microsoft Office will be preferred)
  • Highly organized multitasker who works well in a fast-paced environment

Essential Skills That We’re Looking For

  • Verbal and written communication skills to interact clearly with customers, and employees
  • Patience and listening skills to respond appropriate and interact positively with upset customers
  • Interpersonal skills to create a pleasant experience for all customers and employees.
  • Organization skills to keep accurate records and find important information quickly
  • Time management skills to prioritize and complete a side variety of tasks throughout the day

 

 

Job Title: Customer Service Representative

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

  • We are hiring a Customer Service Representative to manage customer queries and complaints at KoloExpress. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and must also be computer literate. KoloExpress is an ecommerce and logistics company.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensuring customer satisfaction and providing professional customer support.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our services inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
ALSO READ  MBARI Science Communication Fellowship for Recent Graduates 2022

Requirements

  • HND or B.Sc. degree in a relevant course.
  • Ability to stay calm when customers are stressed or upset.
  • Computer literate
  • Experience working with customer support.
  • Must be resident in Ibadan

 

Application Closing Date
30th December, 2020

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: info@koloexpress.com using the “Job title” as subject of the email