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November 30, 2022

Ongoing Massive Recruitment at Palmpay Limited

Palmpay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Field Sales Agent

Location: Lagos
Employment Type: Hybrid

Job Summary

  • We are looking for experienced Field Sales Agents – (BNPL and Cashless Payment) who are passionate about our mission to drive financial inclusion in Africa.

Duties and Responsibilities

  • Acquiring strategic, high-profile merchants, agents, and users.
  • Focus on building and maintaining successful long-term relationships with these strategic merchants, agents, and users.
  • Planning and overseeing new initiatives on Winning and Managing merchants, agents, and users.
  • Maintain professional and technical knowledge and help build PalmPay’s presence by establishing personal networks and utilizing existing networks and relationships to build a new merchant base
  • Conduct research to identify new markets and customer needs
  • Gather useful information from customer and competitor data
  • Research potential leads in our target vertical and follow up with those leads via phone, and in-person meetings to bring them into our merchant list.
  • Communicating with and informing existing clients in a way that supports an ongoing relationship.
  • Achieving targets (KPI) set by the Company
  • Every other detail will be assigned by the Line Manager.

Person Specification

  • Minimum of OND in any related field.
  • Minimum of 1 year experience as a Marketer or Sales Agents in any financial institution.
  • Excellent interpersonal and communication skills.
  • Excellent analytical and negotiation skills.
  • Sound knowledge of financial processes and services.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Human Resources Supervisor

Location: Lagos

Job Description

  • We’re looking for an HR Assistant who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will play an important role in assisting the Human Resource Department with the daily running of our organizations.
  • A successful HR supervisor will have extensive HR experience, be familiar with company procedures, and have sound labor law knowledge.
  • You should also have excellent administrative skills and easily communicate with staff at all levels. An exceptional HR supervisor should be observant and proactive. You should be familiar with the finer workings of the company, but never lose sight of the big picture.

Your Responsibilities

  • Conducting interviews, recruiting, and vetting new staff.
  • Arranging training sessions with all new hires and refresher workshops for existing employees.
  • Assisting managers with staff requirements.
  • Identifying and addressing employee requirements regarding performance issues, training, and career growth.
  • Performing various administrative tasks and accurately processing paperwork.
  • Counseling staff on HR policies, practices, and procedures.

Requirements

  • Bachelor’s Degree in Human Resources or similar fields.
  • A well-recognized professional certification will be an added advantage.
  • Relevant experience in an HR role.
  • Strong leadership skills and the ability to work unsupervised.
  • Excellent written and verbal communication skills.
  • Strong moral and ethical code.
  • Competency in Microsoft Office, and business management and presentation tools.
  • Excellent administrative skills.

As well as formal qualifications, you should have these attributes:

  • Attention to detail – being careful about detail and thorough in completing work tasks
  • Strong analytical / problem solving skill.
  • Exceptional organizational, prioritization, decision-making, and planning skills
  • Ability to work collaboratively with all business units across the company
  • Must be good with Microsoft excel skills
  • Working knowledge of ERP systems

Necessary Skills:

  • Communication skills
  • Quick Decisions
  • Formal Authority
  • Social Responsibility
  • Interpersonal skills
  • Problem Solving skills
  • Punctuality
  • Critical thinking skills
  • Teamwork and collaboration skills
  • Adaptability skills
  • Work ethic
  • Project management skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Sales Representative (Merchant Acquiring)

Location: Lagos

Job Summary

  • We are looking to employ a passion driven and detail-oriented Merchant Acquisition Specialist to identify business growth opportunities and develop strategies to increase company sales.
  • The Merchant Acquisition Specialist is responsible for analyzing prospective client database, providing information on our product and services, responding to inquiries, tenders, further developing sales strategies and identifying opportunities to increase organizational efficiency, sustainability and profitability.

Job Description

  • Explore and onboard key merchants within assigned territory.
  • Deploy POS and Manage relationship with Merchants.
  • Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
  • Resolve transaction and application related issues for merchants.
  • Escalate transactions issues where necessary to your superior.
  • Ensure that merchants are empowered to meet targets.
  • Research new market areas and distribute branding materials to merchants
  • Work closely with the team in visiting, interacting and focusing on client’s needs, proffering solutions and where peculiar challenges are recorded, feedbacks are collected and properly reported to the Merchant City Manager in a timely manner.
  • Work closely with Merchant City Manager to suggest and recommend new initiatives that could improve merchant experience with the usage of our POS Terminals.
  • Ensure active and inactive business partners are visited and if need be, mobilize retrieval of POS from inactive business partners.
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Requirements

  • Bachelor’s Degree, HND or its equivalent in Sales and Marketing or related fields.
  • Minimum of 2 years experience in Sales, Marketing or Relationship management from Fintech, FMCGs, Betting, Markets, Chain Structured Businesses and Health & Pharmaceuticals industry, Consumer Goods, Manufacturing and retail
  • Comprehensive understanding of POS business, great understanding of agency banking and merchant scenarios
  • Extremely flexible, result oriented, hardworking with a strong track record of success
  • Self-motivated and able to work independently to meet and exceed sales targets
  • Able to analyze data and sales statistics and translate results into numbers and solutions.
  • Good communication and interpersonal skills.
  • Good knowledge of the business districts of the state.
  • Good Negotiation skills and supervisory ability.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Aggregator Supervisor – Key Accounts

Location: Lagos

Job Summary

  • We are looking to employ a passion driven and detail-oriented Aggregator Supervisor – Key Accounts to identify business growth opportunities and develop strategies to increase company sales.
  • The Aggregator Supervisor is responsible for handling the client accounts in the organisation, they are also responsible for bringing in new business from existing clients or contacts and develop new relationships with potential clients.
  • The ideal candidate will be apt in building strong relationships with strategic customers, and will be able to identify needs and requirements to promote the organisation’s solution and achieve mutual satisfaction.

Job Description

  • Develop and sustain solid relationships with key clients that bring in the most income for the organisation.
  • Develop thorough understanding of key clients’ needs and requirements and prepare customised solution.
  • Target top merchants in specified locations to market the organisation’s products and services.
  • Address and resolve complaints from key clients.
  • Serve as the link of communication between key clients and internal teams.
  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
  • Analyse client data to provide customer relationship management.
  • Reports on clients’ account and transaction progress, as well as forecasts.
  • Negotiate deadlines for fulfilment of each client’s long-term goals.

Person Specification

  • Bachelor’s Degree, HND or its equivalent in Sales and Marketing or related fields.
  • Minimum of 2 years experience in Sales, Marketing or Relationship Management from Fintech, FMCGs, Betting, Markets, Chain Structured Businesses and Health & Pharmaceuticals industry, Consumer Goods, Manufacturing and Retail sectors.
  • Comprehensive understanding of POS business, great understanding of agency banking and merchant scenarios.
  • Extremely flexible, result oriented, hardworking with a strong track record of success.
  • Self-motivated and able to work independently to meet and exceed sales targets
  • Proven experience in Customer Service is a plus.
  • Must possess excellent communication and interpersonal skills.
  • Must possess good negotiation and analytical skills.
  • Strong record of success within the key account management, ideally within the fintech industry is a plus.
  • Proficiency in all Microsoft Office applications.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Head of Payment & Product Analyst

Location: Lagos

About the Job
Senior Payment & Product Analyst:

  • Deep insight and understanding of payment partners/products/channels including but not limited to NIBSS, Banking, Switching Companies, Settlement Companies, Payment Service Providers, Etc.
  • Collaborate with the internal reconciliation, settlement, operations, product, research and development, compliance and other teams to fully understand payment channels, proactively identify and resolve problems in good time, provide timely feedback and ensure prompt resolution of issues and escalate where necessary.
  • Lead and organize the team to analyze root cause of incidents, and ensure resolution within the agreed Service Level Agreement (SLA) time, review, and output the follow-up improvement measures and implementation plans.
  • Have a grounded understanding and experience of integration platforms with most payment partners.
  • Have a full and detailed understanding of IBSS/Interswitch/UPSL/Banks, their operational systems and IT abilities.
  • Develop technical standard operating procedure document for products and services and having a good relationship with payment partners, especially with their product departments.
  • Ensure existing processes and mechanism are optimized to improve the efficiency and delivery of each collaborating department when solving problems.
  • Have a good depth and experience of external and internal technology docking, and ensure prompt resolution of issues with external facing partners.
  • Learn and adapt the technical support team’s capabilities to meet the demands of our customers most efficiently.
  • Maintain high availability for all assigned critical services and related business impacting services.
  • Provide two tier application support to production systems and identify any issue in.
  • Work with Level 1 Technical support, operations, sales and channels team with escalations, knowledge transfer, training, and mentoring.
  • Ensure and enforce agreed application best practices, analyze systems to meet regulatory compliance.
  • Develop and maintain accurate technical, software operations and support related documentation.
  • Constantly gather information, research, and scope systems for complex issues, enhancement, and continual service improvement.
  • Act as a Payment Channel resource during other projects as required
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Requirements

  • Minimum of Bachelor Degree or above. Major in computer science, Information Technology or related fields.
  • Minimum of 7 years Payment Channel and Product support experience in the financial or payment industry.
  • Excellent communication, analytical, presentation and troubleshooting skills.
  • Familiar with the payment channels and financial industry standards, specifications and regulatory frameworks.
  • Technical depth in quality assurance will be an added advantage.
  • Experience with software design and development in a test-driven environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Product Operations Manager – Agent APP, Bill Payment Business

Location: Lagos
Job Type: Full-time · Mid-Senior level

About the Job

  • Palmpay is looking to employ a passion-driven and detail-oriented Product Operations Manager (Agent App, Bill Payment Business) to deliver outstanding user experience and develop a deep understanding of complex products and use cases.
  • The Product Operations Manager is responsible for building connectivity with user-facing teams (support, sales, success, etc), ensuring tight product feedback and more value to users.
  • The ideal candidate will be apt in supporting Sales and Product Marketing to develop go-to-market strategies and improve customer experience.

Job Description

  • Facilitating user interviews and other market research.
  • Overseeing quality assurance checks on new features.
  • Analyzing data to help product management make better-informed decisions.
  • Creating product content, like campaign H5 pages, banners, and posters.
  • Writing product training documents, organizing customer service training, and user internal testing.
  • Collect, quantify and prioritise product-related challenges to be considered by product in future development.
  • Working closely with the product team, design team, and sales to improve the customer experience.

Person Specification

  • Bachelor’s Degree in related discipline.
  • Minimum of 3 years’ experience in Mobile App or POS operations, with at least 2 years industry experience in Agent Banking.
  • Good at data analyzing, copywriting, and communicating with the coordinating department.
  • Working knowledge of Agent Banking industry or in the FinTech space, and have insight on how to optimize users’ experience.
  • Strong analytical and collaborative skills.
  • Problem-focused and solutions-oriented, with extreme attention to detail.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Product Operations Manager – Pay With Transfer

Location: Lagos
Job Type: Full-time · Mid-Senior level

About the Job

  • Palmpay is looking to employ a passion-driven and detail-oriented Product Operations Manager (Pay with Transfer) to work closely with product, engineering and customer success teams to systemise product development and help scale product knowledge across the organisation.
  • The Product Operations Manager is responsible for overseeing product quality assurance and identifying product improvement opportunities.
  • The ideal candidate will be apt in supporting Sales and Product Marketing to develop go-to-market strategies and improve customer experience.

Job Description

  • Facilitating user interviews and other market research.
  • Writing localized product copy and promotional copy
  • Overseeing quality assurance checks on new features
  • Analyzing data to help product management make better-informed decisions.
  • Establishing and iterating upon methods for gathering internal and external feedback for improving product development processes.
  • Writing product training documents, organizing customer service training, and user internal testing.
  • Working closely with the product team, design team, and sales to improve the customer experience.

Person Specification

  • Bachelor’s Degree in related discipline.
  • Minimum of 3 years’ experience in Mobile App, POS or Business Operation.
  • Excellent understanding of product management and project management principles.
  • Good at data analyzing, copywriting, and communicating with the coordinating department.
  • Strong analytical and collaborative skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Electricity Business Development Manager

Location: Lagos
Job Type: Full-time · Mid-Senior level

Descriptions

  • We are looking for an Electricity Business Development Manager to build and preserve trusting relationships with the Disco, such as: (AEDC), (EEDC), (KAEDC), (PHED), (JED), (IBEDC), (IE), (EKEDC), (KEDCO) and Many more
  • As an Electricity Business Development Manager, you will focus mainly on building long-term relationships with the Disco Billers and supporting the HQ needed. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
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Key Responsibilities

  • Building good relationships with the Disco Billers and getting their best offers.
  • Understand customer needs and develop plans to meet their demands.
  • Know Biller market trending and establish strategic relationships with potential partners.
  • Work with internal teams to ensure company activities can be implemented smoothly.
  • Analyze commercial performance within Biller Industry to lead the new trends.
  • Gain solid knowledge of competitors.

Qualification & Required Skills

  • Sound knowledge of the Biller industry
  • Analytical and Presentation skills
  • Strategic partnership skills

Required Experience:

  • 3-5 years of varied experience in operation and maintenance in the Electricity Biller industry
  • 2-3 years of managerial experience in a Disco aggregator company.
  • With at least 2 years of management experience in the area of Biller.
  • Knowledge of Nigeria’s geography, population, and economic landscape.
  • Exposure to a commercial working environment with knowledge of BD and Operation.

Other Requirements:

  • Entrepreneurial mindset in decision-making and managing resources
  • Logical decision abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to the business
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Result oriented.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: TV Business Development Manager

Location: Lagos
Job Type: Full-time · Mid-Senior level

Descriptions

  • We are looking for a TV Business Development Manager to build and preserve trusting relationships with the Disco, such as ACTV, Box-office, DSTV, GOTV, Infinity TV, Iroko TV, Kwese TV, Montage TV, Showmax, StarTimes, Trent TV, Netflix, Prime Video and Many more
  • As a TV Business Development Manager, you will focus mainly on building long-term relationships with the Disco Billers and supporting the HQ needed. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Key Responsibilities

  • Building a good relationship with the TV Billers and getting their best offers.
  • Understand customer needs and develop plans to meet their demands.
  • Know Biller market trending and establish strategic relationships with potential partners.
  • Work with internal teams to ensure company activities can be implemented smoothly.
  • Analyze commercial performance within Biller Industry to lead the new trends.
  • Gain solid knowledge of competitors.

Qualification & Required Skills

  • Sound knowledge of the TV Biller industry
  • Analytical and Presentation skills
  • Strategic partnership skills.

Required Experience:

  • 3-5 years of varied experience in operation and maintenance in the TV Biller industry
  • 2-3 years of managerial experience in a TV aggregator company.
  • With at least 2 years of management experience in the area of TV Biller.
  • Knowledge of Nigeria’s geography, population, and economic landscape.
  • Exposure to a commercial working environment with knowledge of BD and Operation.

Other Requirements:

  • The entrepreneurial mindset in decision-making and managing resources
  • Logical decision abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to the business
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Result oriented.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Product Operations Manager

Location: Lagos
Job Type: Full-time · Mid-Senior level

About the Job

  • We’re looking for a Product Operations Manager who is passionate about our mission of driving financial inclusion in Africa.
  • The ideal candidate will play an important role in assisting the Merchant Business Department with the daily running of our organization’s benefits programs.
  • The ideal role holder will directly impact the product feedback loop by creating and managing user feedback, opinions, and suggestions to improve the product, and play a central role in understanding the customer experience through insights delivered via interviews, feedback, testing, and experimentation.
  • Insights derived through these channels inform future product decisions that lead to product improvements.

Job Description

  • Facilitating user interviews and other market research
  • Overseeing quality assurance checks on new features
  • Analyzing data to help the design and product management teams make better-informed decisions
  • Creating product content, like campaign H5 pages, banners, and posters
  • Writing product training documents, analysis, copywriting and communicating with the coordinating department working closely with the product team, designing insight on optimizing the customer experience.

Requirements

  • Minimum of Bachelor’s Degree in any field.
  • At least 3 years of experience in the mobile app or POS, and at least 2 years of industry experience in agent banking.
  • Good at data analysis, copywriting and communicating with the coordinating department.
  • Well-known agent banking industry, and insight on optimizing users’ experience.
  • Strong responsibility.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online