September 25, 2022

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

 

 

Job Title: Lead BI-RA-FMS Support – BI, Revenue Assurance & Fraud Management

Location: Lagos, Nigeria

Job Purpose

  • The Lead BI-RA-FMS Support –Business Intelligence, Revenue Assurance & Fraud Management will be responsible for day to day operations of these applications.
  • Implementation of Revenue Assurance System and Fraud Management System to meet legal regulatory compliance around the Telecom nodes and Billing Systems from RA process.
  • The Lead BI-RA-FMS will work closely with commercial and RAFM teams in Airtel Nigeria, HQ-IT and IT Partners in Airtel Africa. Performing the necessary leadership, daily operations and supporting business needs in this domain.

 

Responsibilities and Accountabilities
The SME is responsible for

  • Providing end to end coverage from Network to Billing Assurance, Profile Assurance, Rating and Billing Assurance, Billing to Accounting Assurance, Fraud Management, Compliance and Financial Reporting
  • Leading daily revenue assurance reconciliations and drive the corresponding improvements.
  • Driving the automation of current RAFM manual processes.
  • Responsible end-to-end for Business Intelligence and Analytics delivery.
  • Delivering regulatory CDR requirements, ensure compliance and prevent penalties.
  • Identifying and evaluating innovative technologies applicable to domain and determining the benefits to the Company.
  • Leading delivery of projects of applicable domain across OpCOs that attribute to the success of Airtel Africa business by collaborating with cross functional teams.
  • Promoting continuous improvement of processes and delivery of results within assigned domain.
  • Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
  • Setting, articulating and overseeing achievement of Airtel Africa IT goals and objectives on relevant IT Applications.

Qualifications and Experience

  • University degree (Engineering or Computer Science or related discipline)
  • Minimum 8 – 10 years’ relevant experience in telecommunication/other relevant industry
  • Experience from simplification and innovation projects.
  • Experience in driving BUs towards simplification & standardization.
  • Experience in design, planning and operations of IT systems and solutions
  • Hands on experience in managing the complex and critical real time processing and design of such solution
  • Strong understanding of the agile landscape and a passion for building innovative & ROI-positive marketing programs at scale.
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How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Application Support Lead

Location: Lagos, Nigeria

About the Job

  • The Lead, Customer Experience (CX) Application Support will be responsible for maintaining and supporting all customers support business applications, tools and utilities to support Airtel Nigeria IT business.
  • The role is about managing business needs and requirements and the mapping to capabilities within the CX Business domain.
  • The Customer Experience Application support will work closely with Airtel NG CX team and related partners in this domain, performing the necessary leadership, keeping the applications in this domain available and supporting daily operations.
  • The Lead, CX Applications Support will report to Head of IT Applications, Airtel Nigeria.

Responsibilities and Accountabilities
The Customers Experience Application Support is responsible for

  • Ensuring the stability and availability of the Customer Experience Applications.
  • Identifying and supporting implementation innovative technologies applicable to domain.
  • Leading the automation of extant manual customer experience operational processes.
  • Promoting continuous improvement of processes and delivery of results within assigned domain.
  • Ensuring internal and regulatory compliance across the customer Experience domain.
  • Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
  • Setting, articulating and overseeing achievement of Airtel Nigeria IT goals and objectives on relevant IT Applications.
  • Engaging in standard Incident, Problem, Change and Risk Management of the IT applications in this domain.

Qualifications and Experience

  • University degree (Engineering or Computer Science)
  • Minimum 8-10 years’ relevant experience in telecommunication/other relevant industry
  • Experience from simplification and innovation projects.
  • Experience in driving BUs operational improvements.
  • Hands on experience in managing the CX applications.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Lead, Portfolio Management

Location: Lagos, Nigeria

Job Purpose

  • To lead the definition, delivery and in-life management of GSM/ VAS products/ services for Airtel Business.
  • The role holder manager will have full ownership of product management and development portfolio for GSM and VAS. These portfolios will continually evolve as one initiative is delivered and a new one is identified and will form a core part of the individual’s objectives.

Responsibilities
New Product / Service Delivery:

  • Commercial lead for the development of Airtel Business products and proposition from concept to launch, taking responsibility for conceptualization , scoping, implementation and operationalization
  • Develop new products and services within the distinct Airtel Business brand and ensure effective hand-over to the segment management team and relevant in-life product managers
  • Scoping of the technical and operational feasibility of bringing product proposition to market. Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
  • Work with the IT and network teams to develop a working understanding of the technical deliverables required to meet the business needs and ensuring that any the proposed solution will be fit for purpose and commercially viable.
  • Manage the trade-off between speed to market, cost and quality throughout the lifecycle of the project engaging stakeholders as required
  • Manage and maintain project budget, controlling and analyzing impacts of changes as the project proceeds through it life cycle.
  • Working with appropriate Segment team and marketing communication teams to ensure appropriate ‘go to market plans’ are in place for all new product/proposition initiatives
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Product Management, proposition Development, Revenue and Margin Management:

  • Lead all tariffs and pricing approvals
  • Work with Airtel stakeholder community to develop competitively priced value proposition and packages which generates agreed margins for products and services.
  • Ensure high level of customer and network experience for the segment
  • End-to-end management of existing SME products (GSM and Non GSM) and value propositions to meet targets for profitability and revenues, as agreed with the Head, Product Management / Development

Business Analysis, Data analysis, Usage and Retention analysis and Intervention:

  • Manage each in-life products and services on a profit and loss account basis, using financial performance data to make individual product investment and withdrawal decisions, proposing and implementing changes required to optimize performance through
  • Analyze the daily, weekly and monthly reports, region wise and at pan OPCO level to understand the trend of customer demands and acceptability inclination

Total Quality Management:

  • Develop the standard for ensuring companywide operational readiness and go /no go decision gates for all product launches
  • Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
  • Full integration of quality management processes and their effective deployment on a day-to-day basis.
  • Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded
  • Ensure that all product launches are supported by end to end definition of the customer journey from lead to cash to trouble resolution, in order to deliver optimal customer experience and first time right in all product launches
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Commercial Viability assessments:

  • Work with Segment teams and all stake holders to develop financial appraisal model as a decision gate prior to product development kick off

Market and Customer insights:

  • Use market gap analysis and segmentation data on the Nigerian enterprise solutions market to identify opportunities for additional products and services. Present compelling business cases for new products, demonstrating return on investment

Cross Functional Engagement and Support:

  • Work with all relevant stakeholder in the definition, impact assessments and development of new products. Stake holders include but are not limited to IT, Networks, Legal and Regulatory, Marketing, Customer service, Supply chain, External vendors, HR, and Regional sales teams

Trade and Sales team information dissemination and Training:

  • Carry out training needs analysis and deliver appropriate training to support every product launch
  • Effective interpretation and cascade of all new enterprise value propositions to the regional Enterprise sales team

Effective Competitor analysis and Intelligence:

  • Effectively liaise with all relevant stake holders in analyzing competitor’s activities as well as relevant market development and proposing pre-emptive counter measures which may be in the form of new product initiatives

Team management:

  • Provide clarity of purpose to team members
  • Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective
  • Coach, mentor and guide team members, ensuring high motivation and engagement
  • Put in place training and development plan for members of the team

Skills & Qualifications

  • A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business related discipline
  • 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses.
  • An in-depth knowledge of enterprise systems is highly desirable
  • Relevant experience in Telecom industry is desirable

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

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