August 17, 2022

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

We are recruiting to fill the position below:

 

 

Job Title: Front Office Manager

Job ID: HOT07A9L
Location: Ikeja, Lagos
Job Type: Full Time

Job Description

  • A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
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What Are We Looking For?
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A Degree or Diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and / or retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A Degree or Diploma in Hotel Management or equivalent.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Food and Beverage Supervisor

Job ID: HOT07A3O
Location: Ikeja, Lagos
Category: Hotel Curio Lagos Airport

Job Description

  • A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

What will I be doing?

  • As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience.
  • A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved.
  • Specifically, you will be responsible for performing the following tasks to the highest standards:
    • Supervise Food and Beverage Outlet operations
    • Communicate and delegate tasks to the team
    • Ensure compliance of brand standards
    • Manage guest queries in a timely and efficient manner
    • Represent needs of the team
    • Assist Food and Beverage management with achieving financial targets
    • Assist Food and Beverage management with training and development of team members
    • Assist with annual and mid-year appraisals with team members under your responsibility
    • Comply with hotel security, fire regulations and all health and safety legislation
    • Be environmentally aware
    • Assist other departments wherever necessary and maintain good working relationships
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What are we looking for?

  • A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
  • To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
    • Previous Food and Beverage experience
    • Committed to delivering high levels of customer service
    • Positive attitude
    • Good communication skills
    • Flexibility to respond to a range of different work situations
    • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in hotel industry
  • Previous experience in supervising and / or delegation
  • Willingness to develop team members and self

Potential Benefits
Housing, Transport, Additional benefits as per company policy

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Waiter / Waitress

Job Number: HOT07A3Z
Location: Ikeja, Lagos
Schedule: Full-time
Brand: Curio Collection by Hilton
Shift: Full Availability
Job Level: Team Member
Job: Bars and Restaurants

Job Description

  • A Waiter / ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

  • As a Waiter / ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience.
  • A Waiter / ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
    • Manage guest queries in a friendly, timely, and efficient manner
    • Serve Alcoholic / non-Alcoholic beverages in conjunction with licensing / liquor regulations for residents and non-residents
    • Ensure knowledge of menu and all products
    • Ensure mis-en-place is well stocked at all floor stations
    • Follow correct reporting procedures if faced with issues
    • Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
    • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
    • Comply with hotel security, fire regulations and all health and safety legislation
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What are we looking for?

  • A Waiter / ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
  • To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
    • Positive attitude
    • Good communication skills
    • Committed to delivering high levels of customer service
    • Excellent grooming standards
    • Flexibility to respond to a range of different work situations
    • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Knowledge of Food Hygiene Regulations

Potential Benefits
Housing, Transport, Additional benefits as per company policy

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

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